1. Overview
AgenTek respects the privacy of visitors to AgenTekOnline.com. This policy describes the information we may collect when you browse the website, contact us or submit a project enquiry, and how that information is handled.
In this policy, “AgenTek”, “we”, “us” and “our” refer to the organisation operating this website and responding to enquiries submitted through it.
2. Information We Collect
Information you provide
When you submit the Contact form or communicate with us directly, we may receive:
- your name;
- your organisation;
- your email address and telephone number;
- the selected area of interest;
- information you provide about your project, operational environment, systems or requirements; and
- the content of subsequent correspondence.
Technical information
Our hosting environment may automatically record limited technical data needed to operate, secure and diagnose the website. This may include your IP address, browser type, device information, requested pages, timestamps, referring page and server error information.
3. How We Use Information
We may use personal information to:
- receive, review and respond to your enquiry;
- understand your operational, technical or commercial requirements;
- communicate about a potential project, collaboration or business relationship;
- maintain appropriate records of our communications;
- operate, maintain and protect the website;
- detect spam, misuse, security incidents or faults;
- comply with legal and regulatory obligations; and
- establish, exercise or defend legal rights.
We do not sell personal information. We do not use information submitted through the Contact form for unrelated automated profiling or automated decision-making.
4. Legal Bases for Processing
Where data-protection law requires a legal basis, processing may be based on one or more of the following:
- Legitimate interests: responding to business enquiries, operating the website, maintaining security and managing professional relationships.
- Steps before entering a contract: discussing and assessing a requested project, service or collaboration.
- Legal obligations: keeping information where required by applicable law.
- Consent: where we specifically request and rely on your consent for a particular purpose.
6. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, maintaining business records, resolving disputes and meeting legal, accounting or security requirements.
Enquiries that do not result in an ongoing relationship may be deleted or anonymised when they are no longer reasonably required. Technical server logs are generally retained for shorter operational and security periods determined by the hosting environment.
7. Information Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include controlled access, secure hosting, transport encryption, form validation, spam controls, software maintenance and appropriate record handling.
No website, email system or internet transmission can be guaranteed to be completely secure. Please avoid including passwords, payment-card information, highly sensitive personal information or confidential credentials in the Contact form.
8. International Processing
Website, email or technical-service providers may process information in countries other than the country from which you access the website. Where applicable law requires safeguards for an international transfer, we will take reasonable steps to use an appropriate transfer mechanism or other lawful protection.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- request access to information held about you;
- request correction of inaccurate information;
- request deletion in appropriate circumstances;
- request restriction of processing;
- object to processing based on legitimate interests;
- request data portability where applicable;
- withdraw consent where processing relies on consent; and
- complain to an applicable data-protection or supervisory authority.
These rights may be subject to legal limitations and identity verification. To make a request, contact us using the details at the end of this policy.
11. Children’s Information
This website is intended for organisations, professionals and business users. It is not directed to children, and we do not knowingly seek to collect children’s personal information through the Contact form.
12. Changes to This Policy
We may revise this policy when our website, services, practices or legal obligations change. The revised version will be posted on this page with an updated effective date.
13. Contact Us
For a privacy question, request or concern, contact:
Please use “Privacy Request” in the subject line and include enough information for us to identify and respond to your request.